Support
Get help with Vortex through the channels below.
Quick start
New to Vortex? Start with the Installation guide and then explore the Features.
🛟 Getting help
Self-help
Start with these resources to solve common issues:
- 📖 Documentation - guides and references for every subsystem
- ❓ FAQs and Development FAQs - answers to adoption and day-to-day questions
- 🩺 Doctor - run
ahoy doctorto diagnose common local environment issues
Community support
- Join the
#vortex-project-templateSlack channel to get help from the community and core maintainers - Use GitHub issues for bug reports and feature requests
- Track development progress on the project board
Professional support
For organizations requiring dedicated support, DrevOps offers professional services:
- New project onboarding
- Migrating existing projects to Vortex
- Support plans with guaranteed response times
- Priority feature implementation
- Version updates and migrations
- Custom implementations
📧 Email: support@drevops.com
🚨 Reporting issues
Before you report:
- Check the existing issues on GitHub
- Run diagnostics with
ahoy doctor - Review the FAQs for common solutions
- Test with a clean environment if possible
When reporting, include:
- System information (
ahoy doctor info- its output is redacted and safe to share) - Steps to reproduce the problem
- Error messages and logs
- Your Vortex version and configuration details
🔒 Security issues
For security vulnerabilities, email us directly at support@drevops.com. Do not report security issues in public GitHub issues.
🤝 Contributing
See the Contributing guide.
💖 Supporting the project
Help sustain Vortex development:
- ⭐ Star the project on GitHub
- 📢 Spread the word to help others discover Vortex
- 💝 Donate via GitHub Sponsors - one-time or recurring